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A 50% non-refundable deposit is required before scanning of any parts begins.
The cost for the scan is determined by the complexity of the part. Imagine your eye is the laser. The areas that require manipulation to be seen or cause your eyes to squint to pick up detail is the same for the laser. Complex/large parts take more time, and the cost is adjusted accordingly. We want to ensure the scan you get is as good as possible, so you can get into production faster.
Once the part is scanned, you will receive a link to view/manipulate the part to ensure the required data has been captured in the scan. If additional data is needed, we will conduct further scanning to ensure your satisfaction and suitability for your project.
All parts need to be completely disassembled before shipping to us. Each part requires its own setup and individual scanning. If you leave bolts, brackets, or components assembled we will assume you wanted it scanned that way. We do not want to be responsible for damaging anyone's parts through assembly/disassembly.
Parts will be shipped back in the original packaging you provided. Please assume your items will take a beating during the shipping process and pack adequately. Saving a few bucks on packing material is not worth your parts being damaged in shipping. You will be responsible for the cost of return shipping. Please include a label, as most carriers require the shipper to manage any lost/damage claims. You will need to be the primary party able to file any damage/lost claims and insure your parts for the proper value.
If any refund needs to be issued it will done through the payment processor. Refunds may take several days. We do not control that process once the refund is initiated. Refunds will be made directly to the same payment method you used. We do not store payment information. We cannot process a refund using a method other than how you paid.
Use the contact link on the home page if you have questions.